Terms and Conditions for Masaya Trip

Effective Date: Nov 4, 2024

Welcome to Masaya Trip! By accessing our website and using our travel services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any bookings.

1. Acceptance of Terms

By using our website and services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

2. Services Offered

Masaya Trip provides online travel agency services, including but not limited to:

• Booking accommodations
• Arranging transportation
• Organizing tours and activities
• Providing travel-related information

3. User Responsibilities

When using our services, you agree to:

• Provide accurate, current, and complete information during the booking process.
• Maintain the confidentiality of your account information, including your password.
• Notify us immediately of any unauthorized use of your account or any other breach of security.
• Comply with all applicable laws and regulations related to your use of our services.

4. Booking Process

When making a booking through Masaya Trip:

• You will receive a confirmation email upon successful completion of your booking.
• All bookings are subject to availability at the time of confirmation.
• Prices are subject to change until the booking is confirmed.

5. Payment Terms

• Payments must be made in full at the time of booking unless otherwise specified.
• We accept various payment methods as indicated on our website.
• All prices are quoted in Philippine Pesos (PHP) unless stated otherwise.

6. Cancellation and Refund Policy

Our cancellation and refund policies are governed by the following principles:

• Cancellation by You: The cancellation terms will depend on the specific policy of the product you purchased. Please note that refunds may be subject to transaction fees.
• Cancellation by Us: In the event that we need to cancel your booking due to unforeseen circumstances, we will promptly notify you. You will be provided with options for rebooking or a full refund.
• Refunds: Refund requests will be processed according to the policies of the service provider. To facilitate this process, please retain all documentation related to your booking for reference. If you have any further questions or require assistance with your booking, feel free to reach out!

7. Consumer Rights

Masaya Trip adheres to consumer protection laws in the Philippines, including:

• Right to Information: You have the right to receive accurate information regarding your travel services.
• Right to Redress: If services are not provided as promised, you are entitled to seek a refund or compensation.

For more details on your consumer rights, please refer to the Consumer Act of the Philippines (RA 7394) and relevant regulations from the Department of Trade and Industry (DTI).

8. Data Privacy Compliance

Masaya Trip is committed to protecting your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) in the Philippines. We adhere strictly to all applicable data privacy laws and regulations concerning the collection, processing, storage, and sharing of personal data. Key Principles:

• Lawfulness: We ensure that personal data is processed lawfully and fairly.
• Transparency: We inform users about how their data is collected and used through our Privacy Policy.
• Data Minimization: We collect only the necessary data required for providing our services.
• Security Measures: We implement appropriate technical and organizational measures to protect personal data against unauthorized access or disclosure.

You can find more detailed information about how we handle your personal information in our Privacy Policy.

9. Limitation of Liability

To the fullest extent permitted by law, Masaya Trip shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services or any third-party services linked through our website.

10. Modifications to Terms

Masaya Trip reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications indicates your acceptance of the revised terms.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Philippines. Any disputes arising from these terms shall be resolved in accordance with Philippine law.

12. Contact Us

If you have any questions or concerns regarding these Terms and Conditions or our services, please contact us at:

Masaya Trip

Email: booking@masayatrip.com

Phone: +63 917 1131791 /+63 2 88019702

Address: Unit 604 Alabang Business Tower, 1216 Acacia Avenue, Madrigal Business Park, Ayala Alabang, Muntinlupa City, 1780

By using our website and services, you acknowledge that you have read these Terms and Conditions and agree to abide by them. Thank you for choosing Masaya Trip!